Returns & Exchanges

RETURN INSTRUCTIONS

Please follow the instructions for all returns included on your packing Invoice in your package and return your items within 7 days of receipt. Include your order # on the outside of the package.

SORELLA Returns
e-mail for RA # and return location
info@sorellacouture.com

All returned items must be unworn, unwashed merchandise with the tags attached.  Items that do not meet these criteria or are non-returnable, will be denied.

RETURN PROCESSING

Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the email address listed on your account when your order was placed.  Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable. 

NON-RETURNABLE ITEMS

The following items are non-returnable.  Credit will not be issued for the following:

  • All items purchased on sale.
  • All intimates.

Contact Customer Care:

info@sorellacouture.com or 310.395.6310 M-F 9:00AM – 5:00PM PST 


*free shipping on new exchange orders is eligible for orders shipped USPS priority mail within the United States, exchanges can be made within 7 days of receipt. Offer not available for international orders.